What is covered?
Transit damage, clear weight mismatch, spoilage odor, visible contamination, or the wrong item. Taste preference alone is usually not a full refund, but we will talk it through.
Returns and replacements
If a pack is damaged or quality does not match the listing, contact us within 48 hours of delivery. Opened and used food is not returnable in normal cases.
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1
Check on delivery
Check weight, vacuum seal, and bag condition. If the carton is crushed, tell the courier and send us photos.
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2
Contact within 48 hours
Send the order number, pack photos, and a short description to 09161711090 or the contact form.
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3
Factory review
Support checks the lot and mill date. If approved, we arrange a replacement or refund.
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4
Return or replace
Send the approved item back as instructed. Return shipping is on us if the fault is ours.
What is not covered?
Storage in heat or moisture, open containers, mixing with other rice, and reports later than 48 hours. Opened bran or brown rice that has gone stale cannot be returned.
What we need
Order number or invoice, buyer mobile, photos of the damaged pack, and if possible a short video of opening the seal.
Message us about a return
Have your order number and pack photos ready so we can review faster.