Questions people ask before buying
If your answer is not here, use the contact page or call the mill — we usually reply within 24 hours.
How is your rice shipped?
Orders leave the Behbahan factory warehouse. Vacuum packing protects against moisture and tears. Delivery time depends on the carrier and city.
Can I return a product?
If quality differs or the pack is damaged, contact us within 48 hours of delivery. Details are on the returns page.
What is the difference between your rice types?
White rice for chelo and guests, brown rice for a higher-fiber meal, bran as an add-in, and haleem wheat for long cooking. Ask for grain type and origin when you buy.
What is the minimum order?
Minimum order is 5 kg. For bulk or restaurant orders, call support so we can confirm stock and shipping.
How do I track my order?
Use the tracking page with your order number and the mobile used at checkout. Logged-in customers can also see status in their account.
How should I store freshly milled rice?
Move it to a sealed, dry, dark container. Brown rice and bran have more oil and should be used sooner. The blog has a full guide.
How do I pay?
The online shop uses a secure WooCommerce gateway. Factory and phone orders can be settled as agreed with the mill.
Can I visit the factory?
Yes. Behbahan, after Steel Square, before the gas station, opposite side. Please call first so we can confirm that day’s stock.
Still have questions?
The mill team usually replies within 24 hours.